Refund policy
Mutebloom Return & Refund Policy
Last updated: August 4, 2026
Our Promise
Every Quiet Muff ships with a 30-day quality guarantee. If your product arrives defective or damaged, you have 30 days from the date you receive it to contact us. We will make it right with a replacement, partial refund, or full refund depending on the situation.
We do not accept returns. We do not require you to ship anything back. If your claim qualifies, we resolve it without asking you to repackage or resend the product.
How to File a Claim
Step 1: Contact us at hello@mutebloom.com within 30 days of receiving your order.
Step 2: Include the following in your email:
- Your order number
- A description of the issue
- Photo or video evidence showing the defect or damage (clear images of the product, packaging, and the specific problem)
Step 3: Our team reviews your claim within 2 business days. We will respond with one of the following outcomes:
- Replacement — We ship a new unit at no cost to you
- Partial refund — You keep the product and receive a partial credit to your original payment method
- Full refund — The full purchase amount returns to your original payment method
- Future discount — A credit toward your next purchase if the issue does not warrant a refund but falls below our quality standard
The outcome depends on the severity of the issue and the evidence you provide. Every claim gets evaluated individually.
What Qualifies
The following issues fall under our 30-day quality guarantee:
- Product arrives with manufacturing defects (stitching failure, seam separation, broken hardware)
- Product arrives damaged from shipping (crushed packaging, torn material, broken components)
- Product does not match the description on the order confirmation
- Noise-dampening performance is materially below what the product is designed to deliver (e.g., foam inserts missing or compressed beyond use)
- Sizing is incorrect due to a fulfillment error
What does not qualify:
- Normal wear and tear from extended use beyond the 30-day window
- Damage caused by the dog chewing, biting, or destroying the product
- Changes in your dog's behavior or anxiety levels that are unrelated to the product's function
- Preference-based dissatisfaction (the product works as described, but your dog refuses to wear it)
- Orders older than 30 days from the delivery date
We built the Quiet Muff to last. If something is wrong with the product itself, we stand behind it. If the issue falls outside the guarantee window or involves user-caused damage, we cannot offer a refund or replacement.
Evidence Requirements
Every claim requires clear evidence. We need to see what you see. Without it, we cannot process your claim.
What we accept:
- Photos showing the defect, damage, or issue from multiple angles
- Video demonstrating the problem (e.g., a seam splitting under normal use, foam not returning to shape)
- A written description of when and how the issue appeared
- Your original order confirmation email or order number
What we do not accept:
- Screenshots of review pages or third-party sites
- Descriptions without visual evidence
- Claims submitted after the 30-day window closes
- Claims for products purchased from unauthorized sellers
Refund Processing
If your claim results in a refund:
- We process the refund within 5 business days of approving your claim
- The refund appears on your original payment method within 7 to 10 business days depending on your bank or card issuer
- We send you a confirmation email when the refund processes
If your claim results in a replacement:
- We ship the replacement within 3 business days of approval
- We provide a tracking number via email
- No return shipping is required for the defective unit
Contact
Email: hello@mutebloom.com
Response time: Within 2 business days
We respond to every claim. If you have a question about whether your issue qualifies, email us before filing a claim and we will tell you.
What We Will Never Do
- Ask you to ship a defective product back to us
- Require you to pay for return shipping on a product we sent defective
- Blame your dog for a manufacturing defect
- Hide behind fine print to avoid honoring a valid claim
- Delay your claim past the 2 business day response window without explanation
Policy Changes
We may update this policy. The version in effect at the time of your purchase governs your claim. We will honor the policy as it existed when you ordered, not any later revision.
*This policy applies to all orders shipped within the United States. Mutebloom currently ships to the USA only.*