Shipping policy
Mutebloom Shipping Policy
Last updated: August 4, 2026
Where We Ship
We currently ship to addresses within the United States only.
If you have a question about whether we can ship to your address, contact us at hello@mutebloom.com before placing your order.
Processing Time
All orders are processed within 2 to 3 business days (Monday through Friday, excluding US federal holidays).
Processing means the time between when you place your order and when it ships. During this window we pick, pack, and hand your order to our fulfillment partner.
What can extend processing:
- High order volume or a product launch
- Holiday periods (Memorial Day, Independence Day, Labor Day, Black Friday, Cyber Monday, Christmas through New Year)
- Inventory restocking delays at our fulfillment facility
- Severe weather events that affect warehouse operations
During these periods, processing may take an additional 10 to 15 business days on top of the standard 2 to 3 business day window. We will notify you by email if your order falls into an extended processing window.
Shipping Time
After your order ships, delivery takes 7 to 14 business days depending on your location and the carrier route.
Shipping times are estimates provided by the carrier. They are not guarantees. Actual delivery depends on carrier volume, weather, and local conditions.
Where Orders Ship From
Our products are fulfilled through an international warehouse network to keep costs low and delivery speeds competitive for US customers.
Most US orders ship from an overseas facility and clear customs before entering the domestic carrier network for final delivery.
Shipping Delays
We do everything in our power to ship on time. Once an order leaves our facility, delivery speed depends on the carrier and customs clearance.
If your order is delayed:
1. Check your tracking link for the latest status update
2. Allow 48 hours for tracking to update after receiving the shipping confirmation email
3. If tracking shows no movement for 10 or more business days, contact us at hello@mutebloom.com
We will investigate with the carrier and, if the package is confirmed lost in transit, arrange a replacement or full refund at our discretion.
Customs, Duties, and Import Fees
Some orders may clear US customs as part of the fulfillment process. Mutebloom covers any customs fees, duties, or import taxes associated with your order. You will not be charged additional fees at delivery for standard orders.
If a carrier or customs authority contacts you requesting payment for an order you placed on mutebloom.com, contact us immediately at **hello@mutebloom.com** before paying. We will confirm whether the charge is legitimate and resolve it on your behalf.
Incorrect Address
Please verify your shipping address at checkout before placing your order.
If we entered the wrong address: We will reship the order at no cost to you.
If you entered the wrong address at checkout: We will do our best to intercept and correct the address before the order ships. Once the order has shipped, we cannot modify the delivery address. We are not responsible for orders shipped to an address you provided incorrectly. We may be able to arrange a reshipment at an additional cost depending on the carrier's return policy.
Lost or Stolen Packages
If your tracking shows delivered but you have not received the package:
1. Check the delivery location (porch, mailbox, side door, with a neighbor)
2. Wait 2 business days. Carriers sometimes mark packages as delivered before final delivery
3. Check with neighbors or building management if you share a delivery area
4. Contact the carrier directly with your tracking number to request a delivery investigation
If the package remains missing after these steps, email us at hello@mutebloom.com with your order number and the carrier's response. We will review the case and arrange a replacement or refund if the carrier confirms the package is lost.
We are not responsible for packages confirmed as delivered by the carrier. If the tracking shows delivered and the carrier's investigation confirms delivery to the correct address, the package is considered delivered. We strongly recommend shipping to a secure location where someone can receive it in person.
Order Modifications
We process orders quickly. If you need to change your address, size, or quantity, contact us at hello@mutebloom.com within 12 hours of placing your order. Once processing begins, we cannot guarantee modifications.
Contact
Email: hello@mutebloom.com
Response time: Within 2 business days
For shipping questions, tracking issues, or delivery concerns, email us anytime. We respond to every message.
*This policy applies to all orders shipped within the United States. Mutebloom currently ships to the USA only.*